SafeKey

SafeKey is an optional added security measure for your online banking. The service is free for all Internet Banking customers and you can register for SafeKey online or by contacting any of our branches.

A SafeKey token is a small device which displays a 6-digit number that changes every 60 seconds. When you log on to your Internet Banking and enter your customer number and password, you also enter the 6-digit number displayed on your SafeKey token - this is called a tokencode. Each tokencode can be used only once, reducing the likelihood of internet fraud such as phishing or keylogging attacks.

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 Registering for SafeKey

You can apply online, it's simple. Just log on to your Internet Banking as usual. Once you're in the secure part of the site, you will see 'SafeKey Registration' on the left navigation menu.

Alternatively, you can apply for your SafeKey token by contacting your local branch.

 Why should I use the SafeKey service?

SafeKey can drastically reduce the risk of online identity theft and other online fraud, because stealing a password would no longer be enough to give a thief access to your personal information or make fradulent transactions from your account. If you do not wish to take up this service, please refer to our Internet Banking security tips.

 What is a SafeKey token?

The token is a small device that attaches to a key-chain, and displays its own individual 6-digit number every 60 seconds.

 How does a SafeKey token work?

SafeKey is a form of "two factor authentication". It requires two forms of identification to access your Internet Banking - something you know (your customer number and password), and something you have (your SafeKey token).

The SafeKey token produces a one-time 6-digit number every 60 seconds, which we call the tokencode. The tokencodes generated by your SafeKey token are unique to you, and are generated in synchronisation with the computers at our end so we know which number should be showing on your SafeKey token. If the numbers match and your customer number and password are correct, you are then logged in.

Once you have used your SafeKey token to access Internet Banking, you will be required to use it each and every time you access the site.

 How do I register for this service?

You can either contact your local branch to pick up your SafeKey token, or login to Internet Banking using your customer number and password. Once you're in the secure part of the site, you will see 'SafeKey Registration' on the left navigation menu. Please allow 5 working days for delivery.

 Does it cost anything?

There are no initial fees or ongoing usage fees for the SafeKey token. If you lose your token you will be charged a replacement fee of $20 to cover the cost of a new token.

 When will I be asked for a SafeKey tokencode?

Once you begin using your SafeKey token, you will be required to use your SafeKey token every time you want to access your Internet Banking. A SafeKey token is registered to only your customer number so only you can use it for your own accounts.

 What happens if I lose my SafeKey token?

Contact The Co-operative Bank immediately. We will cancel your SafeKey token and issue you with a new one.

If you think your security may be compromised by someone who has your SafeKey token, customer number and password, please cancel your Internet Banking immediately and contact your local branch.

 What happens if I've forgotten my SafeKey token?

Because you need to use your SafeKey token every time you login to Internet Banking, we can issue you with a one-off emergency tokencode allowing you access to your accounts in the interim. Please call 0800 554 554 during business hours to obtain an emergency tokencode.

If you're calling outside business hours, or from overseas, please call your local branch and leave a message. We will return your call the next business day.

 How long will my SafeKey token last?

Your SafeKey token is robust and has been designed to be carried around on your keyring. You don't have to worry about battery life, as provided you treat your token with reasonable care, it should last 5 years. And well before this time is up, we'll send you a replacement token free of charge.

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